Frequently Asked Questions (FAQ)

How can I contact DailyFetch?

You can reach our customer support team by emailing info@shopdailyfetch.com. We aim to respond to all enquiries as quickly as possible and are always happy to assist you.

Do you ship worldwide?

Yes, we offer international shipping to most countries.

Where do you ship from?

All orders are shipped from our logistics partners based in Hong Kong.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 12 hours of placing your order. Requests made after this timeframe may not be possible. Once your order has been delivered, it may be returned in accordance with our return policy.

What payment methods do you accept?

We accept secure online payments via Yoco and PayGate, including:

• Visa

• Mastercard

• AMEX (where supported)

• Diners club

• Maestro

• Instant EFT (where available)

All payments are processed through trusted and encrypted platforms to ensure your information remains safe.

When will my order be processed?

Orders are processed Monday to Friday (excluding public holidays). Processing typically takes 1–3 business days, after which your order will be dispatched. Orders placed on weekends will be processed on the next business day.

Please note: During peak periods or promotional sales, processing times may be slightly extended.

How long will delivery take?

Due to high demand and international shipping logistics, delivery may take between 1–4 weeks, depending on your location.

You will receive tracking information once your order has been shipped.

What if I do not receive my order?

If your order does not arrive within 30 days of shipment, please contact us and you will be eligible for a full refund or replacement.

Will I be charged customs or import fees?

Prices displayed on our website are shown excluding import taxes and duties. Depending on your country's regulations, you may be required to pay customs fees upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer.

Please note: We are not responsible for delays caused by customs clearance processes.

How do I return an item?

To initiate a return, please email info@shopdailyfetch.com with your order number and reason for return. Our support team will guide you through the return process.

What if my item arrives damaged, defective, or incorrect?

We sincerely apologize for any inconvenience caused. Please contact us immediately with:

• Your order number

• Clear photos of the issue

• A brief description of the problem

Our team will work quickly to resolve the matter and provide a replacement or refund where applicable.

When will I receive my refund?

Once your return or cancellation has been approved, your refund will be issued to your original payment method. Refunds are typically processed within 7–10 business days, depending on your bank or card provider.

If you have not received your refund after this timeframe, please contact your bank for further assistance, as processing times may vary.

If you have any additional questions, please don’t hesitate to contact us at info@shopdailyfetch.com. We’re here to help!